We Are The Committed Tech Partner You Need!
We will be your 360-degree tech partner, handling the technical challenges so you can run and grow your business. Our commitment is to ensure your business operations remain smooth and thrive for greater success.
Why Choose PrintXpand?
At PrintXpand, we are committed to providing effective solutions and ensuring you receive unparalleled service and hassle-free assistance every step of the way.
- Transparent Strategy
- Committed Support
- Dedicated Support Team
- Effective Solutions
What We Offer
At PrintXpand, we deliver top-notch solutions tailored to your needs and offer personalized support. We cover all aspects of your business requirements to drive visible results.
Questions & Answers
Your Virtual Assistant
Technology Maintenance
Server Maintenance
SLA Type
Protocol Z-1
- Answers of How to queries,
- Guide to minor software configurations,
- Trainings as included as in the Package
Inclusive
Protocol Z-1
- Product Configurations
- Minor cosmetic changes doable via CSS
- Server level permission issues (if server is managed by us)
- Additional training
Functional Support
Protocol Z-1
- Any code level customizations
- Special configurations
- UI/UX customizations
- Third party software installation and integrations
- New feature development
Tech Support
Protocol Z-1
- Server health check & maintenance
- Disk usage alerts
- Installations on the serve
Server Support Add-on
Our Support Packages
We offer comprehensive support packages, each crafted to provide businesses with the best assistance, whether at a basic or advanced level.
For One-time licensed products
- License Type
- Support Validity
- Onboarding Training (one-time)
- Access to KB
- Communication Type
- Support Hours
- Critical Response Time
iSupport for critical cases such as software errors, hardware (server) faults which leads to system failure.
- Average Response Time
iResponse time for normal support requests which do not fall under the critical category.
- SLA
- pricing
Inclusive
- One Time (perpetual)
- 30 Business Days
- 4 hrs
- Yes
- Email, Tickets
- 10 hrs
- up to 1 business day
- up to 4 Business Days
- Z1
Functional Support
- One Time (perpetual)
- 3 months
- 6 hrs
- Yes
- Email, Tickets, Call
- 25 hrs
- up to 1 business day
- up to 2 Business Days
- Z2
Tech Support
- One Time (perpetual)
- Scope of Work
- Hourly
- Yes
- Email, Tickets, Call
- as demanded
- up to 1 business day
- up to 2 Business Days
- Z3
For SaaS offerings
- License Type
- Support Validity
- Onboarding Training (one-time)
- Access to KB
- Communication Type
- Support Hours
- Critical Response Time
iSupport for critical cases such as software errors, hardware (server) faults which leads to system failure.
- Average Response Time
iResponse time for normal support requests which do not fall under the critical category.
- SLA
- pricing
Inclusive
- Saas / monthly
- Lifetime
- 4 hrs
- Yes
- Email, Tickets
- 1 hr /month
- up to 1 business day
- up to 4 Business Days
- Z1
Functional Support
- Saas / monthly
- Billed Monthly
- 1 hr / Month
- Yes
- Email, Tickets, Call
- 2 hrs / month
- up to 1 business day
- up to 2 Business Days
- Z2
Tech Support
- Hourly
- Scope of Work
- Hourly
- Yes
- Email, Tickets, Call
- as demanded
- up to 1 business day
- 2 Business Days
- Z3
Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.
Stay Connected with PrintXpand Support
At PrintXpand, we value our relationship with you. Our dedicated support team is here to assist with any questions or concerns. Connect with us anytime, on any platform!
DIY Helpdesk
Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.
Please email us with any product-related requirements you may have. We’ll respond quickly with detailed solutions to your queries!
Skype
Feel free to reach out anytime for prompt business discussions! Call or message us at our
Live Chat
Chat with our customer reps to get answers to all your questions. We aim to provide quick solutions to your inquiries.
Tickets
Contact us using our ticketing system for any product customization needs. Our support team is available at all hours to assist you.
What Our Clients Are Saying
Print On Click, a leading provider of customized printing solutions, offers a diverse range of personalized products, including visiting cards, banners, standees, mobile covers, canvases, mugs, t-shirts, and neon signs. Their easy-to-use platform makes it simple and fun for customers to customize their desired products. With a commitment to quality and customer satisfaction, Print On Click ensures fast delivery and exceptional service, making personalized printing accessible and convenient.
Dhananjay Padhiar
Managing Director, Print on click
Trusted by 300+ High-End Companies Globally
Blogs
Find out what is happening in web-to-print and print-on-demand here. Latest news, updates, and more.
