We Are The Committed Tech Partner You Need!
We will be your 360-degree tech partner, handling the technical challenges so you can run and grow your business. Our commitment is to ensure your business operations remain smooth and thrive for greater success.
Why Choose PrintXpand?
At PrintXpand, we are committed to providing effective solutions and ensuring you receive unparalleled service and hassle-free assistance every step of the way.
- Transparent Strategy
- Committed Support
- Dedicated Support Team
- Effective Solutions
What We Offer
At PrintXpand, we deliver top-notch solutions tailored to your needs and offer personalized support. We cover all aspects of your business requirements to drive visible results.
Questions & Answers
Your Virtual Assistant
Technology Maintenance
Server Maintenance
SLA Type
Protocol Z-1
- Answers of How to queries,
- Guide to minor software configurations,
- Trainings as included as in the Package
Inclusive
Protocol Z-1
- Product Configurations
- Minor cosmetic changes doable via CSS
- Server level permission issues (if server is managed by us)
- Additional training
Functional Support
Protocol Z-1
- Any code level customizations
- Special configurations
- UI/UX customizations
- Third party software installation and integrations
- New feature development
Tech Support
Protocol Z-1
- Server health check & maintenance
- Disk usage alerts
- Installations on the serve
Server Support Add-on
Our Support Packages
We offer comprehensive support packages, each crafted to provide businesses with the best assistance, whether at a basic or advanced level.
For One-time licensed products
- License Type
- Support Validity
- Onboarding Training (one-time)
- Access to KB
- Communication Type
- Support Hours
- Critical Response Time
iSupport for critical cases such as software errors, hardware (server) faults which leads to system failure.
- Average Response Time
iResponse time for normal support requests which do not fall under the critical category.
- SLA
- pricing
Inclusive
- One Time (perpetual)
- 30 Business Days
- 4 hrs
- Yes
- Email, Tickets
- 10 hrs
- up to 1 business day
- up to 4 Business Days
- Z1
Functional Support
- One Time (perpetual)
- 3 months
- 6 hrs
- Yes
- Email, Tickets, Call
- 25 hrs
- up to 1 business day
- up to 2 Business Days
- Z2
Tech Support
- One Time (perpetual)
- Scope of Work
- Hourly
- Yes
- Email, Tickets, Call
- as demanded
- up to 1 business day
- up to 2 Business Days
- Z3
For SaaS offerings
- License Type
- Support Validity
- Onboarding Training (one-time)
- Access to KB
- Communication Type
- Support Hours
- Critical Response Time
iSupport for critical cases such as software errors, hardware (server) faults which leads to system failure.
- Average Response Time
iResponse time for normal support requests which do not fall under the critical category.
- SLA
- pricing
Inclusive
- Saas / monthly
- Lifetime
- 4 hrs
- Yes
- Email, Tickets
- 1 hr /month
- up to 1 business day
- up to 4 Business Days
- Z1
Functional Support
- Saas / monthly
- Billed Monthly
- 1 hr / Month
- Yes
- Email, Tickets, Call
- 2 hrs / month
- up to 1 business day
- up to 2 Business Days
- Z2
Tech Support
- Hourly
- Scope of Work
- Hourly
- Yes
- Email, Tickets, Call
- as demanded
- up to 1 business day
- 2 Business Days
- Z3
Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.
Stay Connected with PrintXpand Support
At PrintXpand, we value our relationship with you. Our dedicated support team is here to assist with any questions or concerns. Connect with us anytime, on any platform!
DIY Helpdesk
Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.
Please email us with any product-related requirements you may have. We’ll respond quickly with detailed solutions to your queries!
Skype
Feel free to reach out anytime for prompt business discussions! Call or message us at our
Live Chat
Chat with our customer reps to get answers to all your questions. We aim to provide quick solutions to your inquiries.
Tickets
Contact us using our ticketing system for any product customization needs. Our support team is available at all hours to assist you.
What Our Clients Are Saying
MGS is a leading sports and sports fashion group based out of Israel. It excels in importing, marketing, and distributing renowned international sports and fashion brands through a vast network of around 130 premier sports stores, including JD, Mega Sport, and more.
Lidor Salem
Project Manager, MGS Sport Trading
The BYI tool provided the best balance of cost and capability. The team also offered much more rapid deployment. BYI adapted an existing design tool used in printing businesses to meet the specific technical requirements of our engraving process, and provided deployment and ongoing support. We experience very infrequent issues that are quickly resolved by BYI team. Using the system has resulted in substantial sales growth with several key customer groups. Their communications are generally timely and clear, and misunderstandings are rare.
Paul Seyler
Dir. Global Product & Mktg, Matthews Environmental Solutions
ForYou, which specializes in selling personalized goods, including t-shirts, hoodies, caps, and mugs, is quickly becoming one of Dubai’s top clothing retailers. Customers can customize their apparel and merchandise with the company’s exclusive platform to fit their preferences. ForYou prioritizes personalization and provides a wide array of configurable options to accommodate various tastes and styles among its customers.
Dea’a Zararey
Owner, ForYou
Trusted by 22K+ users and 10k+ high-end companies
Our Success Stories
Enhancing Apparel Customization and Efficiency For Create Apparel
Create Apparel is a print-on-demand marketplace that designs, manufactures, and distributes customized apparel. They provide a comprehensive solution for all creative printing needs, setting high standards in print quality and product range. What sets them apart is the ability for clients to design their own shirts and personalize other apparel items, showcasing their individual styles.
FINAL RESULTS
Simplified operations and strong B2B partnerships improved customization.
Our solution’s personalization features improved the customer experience.
Solidified presence as a leader in the print-on-demand industry.
Improving Customer Satisfaction by Streamlining Order Processing at groupimagingphotos.com
groupimagingphotos.com, a US-based photo printing company, specializes in delivering high-quality printed photos to major summer camps across the USA. Their primary objective is to provide quick turnaround times while ensuring high-quality printed photo products.
FINAL RESULTS
Reduced order processing time, ensuring quick fulfillment of large orders.
Enhanced reputation as a reliable print service provider.
Streamlined the process for generating print-ready files.
How Our Solution Helped Monster Media Achieve a 28% Increase in Orders
MonsterMedia is a well-known company that excels at creating personalized products tailored to each customer’s unique preferences. Their extensive range of offerings includes customized banners, wood-printed photo tiles, handicrafts with a stunning drop shadow effect, and personalized clock posters. Their primary goal was to provide an exceptional level of customization and customer satisfaction.
FINAL RESULTS
Efficient personalization of wood-printed photo products.
Streamlined production processes and improved multi-store management.
28% increase in orders and a 15% growth in sales.
Blogs
Find out what is happening in web-to-print and print-on-demand here. Latest news, updates, and more.
